Craven & Company (Estates) Limited (“we,” “us,” “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and other applicable data protection laws.

1. Information We Collect

We may collect and process the following personal data:

• Name, address, and contact details (email, phone number)
• Payment details (if applicable)
• Property details related to sales, purchases, and rentals
• Correspondence records
• Website usage data (IP address, cookies, browser type)

2. How We Use Your Information

We use your data to:

• Provide estate agency services
• Process transactions and agreements
• Respond to inquiries and customer service requests
• Improve our website and services
• Comply with legal and regulatory obligations

3. Data Sharing

We may share your data with:

• Service providers (IT, payment processing, legal)
• Regulatory authorities if required by law
• Third parties in connection with business transactions

4. Data Security

We implement appropriate security measures to protect your data from unauthorized access, loss, or misuse.

5. Data Retention

We retain your data only as long as necessary for the purposes set out in this policy or as required by law.

6. Your Rights

Under UK GDPR, you have the right to:

• Access, correct, or delete your data
• Object to processing
• Withdraw consent
• Lodge a complaint with the Information Commissioner’s Office (ICO)

For any requests, contact us at:
0161 973 6969

enquiries@cravengroup.co.uk

Craven & Company
98 School Road,
Sale, Greater Manchester,
M33 7XB